Pool, Peak Location, Gym, Compact and Cosy Studio

Stay location and pool facilities the highlight. Room could be cleaner Positive: Instructions easy to follow Negative: The lockbox key did not work on check out and I almost missed my flight today.

The apartment's location and amenities (pool, gym, carpark) were good, but unfortunately, the cleanliness of the property fell well below expected standards, especially considering the 99 cleaning fee charged. Upon arrival, the apartment had clearly not been properly cleaned, which significantly impacted the quality and comfort of our stay. I notified the host who didn’t get back to me until the following day, by which I had to clean the apartment myself to feel comfortable overnight. I shared photos of the issues with the host of these issues upon arrival.When I raised these concerns with the host, the initial response was a 20 compensation offer, which was inadequate given the cleaning fee paid and the impact on our stay. After further discussion, this was increased to half the cleaning fee, and finally, the full cleaning fee was refunded. While I appreciate the eventual appropriate resolution, the process required multiple follow-ups and escalations, with responses often feeling impersonal and ChatGPT automated rather than showing genuine customer care.

This place ended up being smaller than I thought it would be, but I couldn’t be happier with my experience! My mum and I had a great time :)

I was so frustrated with the checkin system..it was a nightmare..i would never use your site again

Positive: location Negative: finding the key lock box. having to provided digital copy of licence no front reception