Story Bridge & City View! Skyhigh Luxe 2 bed Unit

The location is close to a rail station, but trying to find the place and how to get in was an issue Negative: It was a very difficult property to find as there was no clear signage. Finding the lock box was a difficult and confusing process. The location of the lock box is not in a particular obvious or safe place. Having to take a picture of the lock box on return of the key at 4.00am was not safe.

Positive: Nice view Negative: Small dirty.

I would not recommend this accomodation to anyone. Highlights the risk of hosts having card details. Positive: The building itself had good facilities, including a well-maintained pool and a gym. The apartment was well equipped and comfortably furnished, with everything we needed for our stay. It also offered a pleasant view. Negative: The location in Fortitude Valley is not ideal. The area has a high level of nightlife and visible crime, which makes it feel unsafe at times. Walking around at night felt uncomfortable and, at times, unsafe. Most concerning, however, was what occurred after our departure. The day after we checked out, I received a message from the host alleging that we had caused damage to the apartment, including red wine stains in the toilet area, on the bedside table and on the carpet. I respond immediately, explaining that this could not have been from us, as we did not have red wine (only white wine, consumed once in the kitchen) and did not use wine in any of the locations mentioned. The host thanked me and said she would follow up if needed. After hearing nothing further, I discovered that $200 had been deducted from my account on Christmas Day with no communication, notification or evidence provided. I only noticed the charge the following day and contacted the host to enquire why the money had been taken out with no explanation, and requested photos. After multiple follow-up calls, the host eventually sent photos, which were clearly NOT from the apartment we stayed in. The images showed entirely different features, including different coloured floorboards, different bedside tables, different rugs, different bathroom tiles and a double sink (our apartment had a single sink). One photo even showed male underwear in the bedroom, and another with male facial hair in the sink, despite there being no males in our group. It was unmistakably a different apartment. Even if the damage shown in the photos had been from the correct apartment, a $200 bill would be completely unreasonable. The only visible issue was a small red stain on a rug. Other issues shown could have been amended with routine cleaning. The charge was only refunded after repeated follow-up. The charge was taken out in breach of booking.com guidelines. Extremely unprofessional and disappointing.

Positive: Great location for our little great away Clean and tidy

Negative: Check in process