Brand New 2BR Apt @Milton

Do not stay- they use the $500 deposit to fund their maintenance issues Positive: Apartment was available for the dates we wanted. It was on a high floor but you could hear the traffic and train at night. Metal on metal sounds make it quite unpleasant sometimes. Negative: Our $500 deposit was not returned in full due to a broken bedside table which was already broken. We discovered the damage in the morning after a late check in and informed them. We were told that the cleaners had taken a photo of it beforehand and it wasn’t damaged. It was only after lots of communication that I found out the table had been ‘repaired’. Obviously the repairs were not good enough and the table sagged under its own weight. We were made to pay for furniture that was already broken.

Read the important information, deposit is required. Positive: There was very few redeeming features of the apartment unforetunately Negative: I checked the mobile app thoroughly especially about requirements of stay. The requirement tab showed ID and credit card on arrival, thats fine. The policies tab stated nothing unusual or disagreeable. However after I had booked and paid in full(320 aud) they sent me a link to pay for a 500 dollar deposit that i was completely unaware of and had never agreed to. Not only did I not aggree I certainly did not agree to do so on a third party website/service that I have no knowledge of or trust. I contacted them immediately to resolve the issue. They made it very clear that this was a requirement of stay and they would not back down or change that policy in anyway, I thought no problem I literally just booked it and asked if they would be so kind as to return my money and cancel the booking, at this stage the booking had only been made for less than an hour. They said I could cancel but "based on the policy" I would not be ebtitled to a fefund. Regardless of whether they COULD keep my money or not I think 99% of people would agree that it is unethical to do so given the little amount of time that had passed and based on the fact that it was not clear there was a deposit requirement. So as I could not afford to lose 320 for nothing I kept the booking but already this experience had soured me to the stay. I was meant to be in town for a couple of days enjoying an old friends wedding and the whole time instead of preparing for it or enjoying it I was constantly having to try and organise, reorganise, make payments, and fight on the phone with the customer service who spoke like I was a toddler and they werr a robot. When we did finally manage to use thier third party system as the office was not open on weekends to pay the deposit directly and they did not accept my indonesian cards.

location is the key Positive: Everything we needed was within walking distance and a short walk to the train station. Suncorp stadium was a quick 10 min walk and also seen from the apartment. Unit was well stocked and the beds were very comfortable. Definately on our list for a future visit.

Property is comfortable Positive: Check in was tricky but otherwise our stay was great

I have asked for a Tax Invoice but have not received it.