Prime Location 2BD Serviced Apt @Surfers Paradise

Disappointment disgusting and terrible Positive: The location and the pools were great Negative: The air-conditioning was not working I contacted Booking.com straight away and nothing was done about it there’s no attempt to bring us fans or extra cooling devices. The toilet would not flush when we first arrived I had to stick my hand into the back of the toilet every time to make it fill up so we can flush the toilet the next time. Again I contact someone straight away as soon as we got there and nothing was done about it I was in conversation nearly every day and still nothing was done about it nothing was seen to it was actually quite disappointing it ruined our whole holiday I have a video of me having to stick my hand in the toilet and refill it every time but I can’t upload the videos I can only upload the photo

Positive: Good area, close to everything Negative: Toilet was broken Dirty dishes in the pantry Condom wrapper, found beside bed

I will never stay there again. Positive: The location is great. Negative: The apartment was filthy , there was dust and dirt everywhere, we could only stay there 1 night as it was filthy. Owners would not offer a full refund for second night and it took 1 month for them to give me a refund on the cleaning fee of $155. It’s a shame Booking.com only lets me post 4 photos I have plenty more showing how filthy the apartment was. Do yourself a favour and do not stay here.

Disappointing. Needs a good clean and and update. Positive: I have stayed at this location multiple times. Best location ever Negative: It was not clean. It was actually dirty. Very dated needs a refresh. Tiles missing, doors in bedroom won’t slid and come off tracks, oven door won’t open or shut properly, air con in main bedroom didn’t work well. Air con vents filthy need cleaning blowing dust. Toilet didn’t flush and toilet brush was older than me. Cloths horse rusted unable to use it. Needed 2 keys as two people booked in. Only given one key then had to pay to get another set delivered.

Not happy with staff very unhelpful Positive: Location and the facilities