Prime Location 2BD Serviced Apt @Surfers Paradise

Accommodation was very uncomfortable and very dirty. Location was good as everything is in walking distance Positive: Close to everything Negative: Very dirty

The apartment was filthy, unhygienic, poorly maintained and completely unfit for guests. Positive: Location Negative: It was immediately obvious that the apartment had not been cleaned or properly prepared after the previous guests. The bed had clearly been slept in and the bedding had not been changed, and dirty, wet towels had been left on the floor. The condition we found the apartment in was unacceptable and certainly not how a property should be handed over to new paying guests. We were unable to properly settle in and had to wait several hours for a cleaner to arrive. Even after the cleaner had been through, the apartment remained very dirty and was nowhere near an acceptable standard. There was a significant build-up of dust and grime throughout the apartment, including heavy dust on surfaces and even across the ceiling. The air conditioning was not working, making the apartment extremely uncomfortable, and the oven was also not functioning and appeared to be held together with sticky tape. The overall condition of the property was extremely poor and showed an obvious lack of cleaning, maintenance and basic preparation for incoming guests. This was not a case of a few minor cleanliness issues. We arrived to beds that had clearly been slept in, used wet towels left on the floor, a dirty apartment, non-functioning air conditioning and a broken oven. The apartment was simply not fit to receive new guests in that condition. To then be charged a $150 cleaning fee is frankly outrageous. We paid a cleaning fee yet arrived immediately after the previous guests without the property having been properly cleaned or reset for our stay. The experience was extremely unpleasant, and the condition of the apartment fell well below any reasonable expectation of cleanliness, hygiene, comfort and basic habitability. Given the condition in which the property was handed over to us, I believe the $150 cleaning fee should be refunded.

Positive: Great location.

Details matter. Positive: Great location Negative: The price of avarice, while maximising profits you have become too lazy to earn a return. The shower mixer was too fragile and came away in the hand if not careful. One bedside lamp didn't work. Details, I know, but attention to detail impresses a customer and the lack of it let's you down. 2 days before check in we were informed the water will be cut off from 8am-2.30pm, very short notice with no option to rebook elsewhere. The smoke detector beeped all night. Just a battery change perhaps, but to ask and expect the customer to tamper with a safety device? I think not. Again your deep pockets and short arms prevent you from engaging any maintainance personell. And the hoops we had to jump through just to check in? Once again, a refusal to employ any reception person. Ok, maybe that's the way it's done here, but it's still cheap and lazy, and hasn't earned you a return customer.

It was quite disappointing and didn’t worth money they charge for the service Positive: The location is great, just in the centre of town and close to everything tourist needs. There are indoor and outdoor pool, spa and sauna as well. Negative: The property manager/owner didn’t give us clear instructions regarding parking space and the keys for that. It was really challenging to find our parking spot. Also the amenities in this apartment was not maintained properly. The shower tap was broken and there was no connection to watch movies on tv.