Russells Place Central 2 bedroom apt w Carpark

Positive: Close to South Bank and city Negative: Very dated,half the vertical blinds are missing also fold out bed uncomfortable. The tent city in the park made my daughters feel uncomfortable.

Generally the apartment is a little tired and in need of some simple maintenance which would remedy the problems we enco Positive: Great location within easy reach of restaurants, services, entertainment and shops. Helpful pleasant staff could be contacted by phone. Negative: *Tiled floors were greasy and slimy *Vertical blinds in living area were missing lots of drops leaving big gaps, reducing privacy and allowing too much light in for the person sleeping on the sofa bed in the living area * upon arrival, there were dirty plates, glasses and cutlery in dishwasher *Faulty door locks - deadlock on front door to unit kept jamming *shower screen in main bathroom is unsafe - no bottom runner for the sliding door . Lots of mould on and around shower screen, and numerous chipped tiles - unhygienic and dangerous if there are small children accessing this bathroom * stained mattress protector in bedroom 1 * 2 cockroaches flew out of the airconditioner in the main bedroom when we turned it on.

Dirty, smelly, mouldy and very run down. Positive: Location Negative: It was dirty, smelly, mouldy and very run down.

We wouldn’t stay again, unless there was better communication in the first place. we could speak to management prior to Positive: The location was good, and it was comfortable. Negative: We were not happy having rung management 7 times and leaving messages, sent emails, to then find that they didn’t receive my photo ID just a couple of hours before we could check in. Poor cleanliness, Rug in lounge was very dirty, balcony was ridiculously dirty and seating was dirty, very disappointed in not being able to sit on balcony, and the floor was very dirty with mould, leaves and general dirt. No instructions on how to use dishwasher, And poor communication with management for prior to our arrival, for bed linen for sofa bed, collection of keys, and instructions on key distribution after leaving. This should be simplified. Too stressful starting a holiday or stay. A baggage drop could’ve been made easier, when guests fly into Brisbane, as we didn’t have a car to leave them in. If Booking.com had called and asked questions upon arrival it would’ve made our stay much more accommodating. Communication is very important.

Just, tedious. Also, unclean. Great location, though. Positive: The location was great and made the city very accessible. Pity the view is of a park full of tents but that is outside of our hosts control. Negative: The whole security deposit and ID collection prior to the stay was over the top. Drivers licence was uploaded months before the booking yet the night before my stay I received a number of desperate reminders asking for it again. Hopefully it hasn't been onsold to some scammy scammers. Check in instructions could have been A LOT clearer about the location of the key. (On the fence for future guests). Wasted a heap of time looking for it. My friend who had rented the apartment across the hall was similarly confused by the instructions, so I know it was not just me. More than 1 key would also have been very handy so that the occupants of each bedroom could have gone their separate ways without having to worry about who has the keys and who is getting back first. The patio was filthy, I walked on it in bare feet and they turned black. The whole building exterior was tired. Carpark is tiny and not built for anything over a small car. The mat in front of the door is flatout dangerous and a broken neck waiting to happen. Unit is tired with broken fixtures and is nowhere near as clean as the fees charged would suggest. The furniture was uncomfortable and all appears to have come from kmart. The checkout process was tedious with requests for photos of the key in the lockbox. Photos SMSed as requested. Next minute... phone calls chasing photos that had already been sent. When asked for confirmation that photos were received... crickets.