Russells Place Central 2 bedroom apt w Carpark

We wouldn’t stay again, unless there was better communication in the first place. we could speak to management prior to Positive: The location was good, and it was comfortable. Negative: We were not happy having rung management 7 times and leaving messages, sent emails, to then find that they didn’t receive my photo ID just a couple of hours before we could check in. Poor cleanliness, Rug in lounge was very dirty, balcony was ridiculously dirty and seating was dirty, very disappointed in not being able to sit on balcony, and the floor was very dirty with mould, leaves and general dirt. No instructions on how to use dishwasher, And poor communication with management for prior to our arrival, for bed linen for sofa bed, collection of keys, and instructions on key distribution after leaving. This should be simplified. Too stressful starting a holiday or stay. A baggage drop could’ve been made easier, when guests fly into Brisbane, as we didn’t have a car to leave them in. If Booking.com had called and asked questions upon arrival it would’ve made our stay much more accommodating. Communication is very important.

Just, tedious. Also, unclean. Great location, though. Positive: The location was great and made the city very accessible. Pity the view is of a park full of tents but that is outside of our hosts control. Negative: The whole security deposit and ID collection prior to the stay was over the top. Drivers licence was uploaded months before the booking yet the night before my stay I received a number of desperate reminders asking for it again. Hopefully it hasn't been onsold to some scammy scammers. Check in instructions could have been A LOT clearer about the location of the key. (On the fence for future guests). Wasted a heap of time looking for it. My friend who had rented the apartment across the hall was similarly confused by the instructions, so I know it was not just me. More than 1 key would also have been very handy so that the occupants of each bedroom could have gone their separate ways without having to worry about who has the keys and who is getting back first. The patio was filthy, I walked on it in bare feet and they turned black. The whole building exterior was tired. Carpark is tiny and not built for anything over a small car. The mat in front of the door is flatout dangerous and a broken neck waiting to happen. Unit is tired with broken fixtures and is nowhere near as clean as the fees charged would suggest. The furniture was uncomfortable and all appears to have come from kmart. The checkout process was tedious with requests for photos of the key in the lockbox. Photos SMSed as requested. Next minute... phone calls chasing photos that had already been sent. When asked for confirmation that photos were received... crickets.

Unclean and poorly maintained property Negative: Cockroaches in the house Mould in living area and furnitures Poor exhaust or no exhaust in bother the bathrooms Balcony covered with dust and claimed to be clean Dust all over the place Dishwasher not working - ended up handwashing all utensils Not child friendly - insect bites from the bed Really unimpressed because the issues were messaged to the property owner in booking.com nil response. Property made us pay $139 for cleaning but we didn't have a clean property. All the issues above has photo evidence.

Perfect location for business travel or weekend getaway. Positive: Clean, tidy and convenient location for work needs. Negative: Neighboring properties wedging security doors open to and not closing main gate.

Quality time and best stay Positive: Clean and well maintained Negative: I loved everything about it