Great Views, Pool, High Level Boutique Apt with Carpark

Positive: The view and funky layout and lots of windows and felt homely was a nice wee apartment, was easy to access keys from the email sent with directions and was able to store luggage in apartment Would stay again Negative: Hot tub comes with room wording on booking.com, its actually a spa on a higher level not in room and was that full of chemicals couldn't stay in it and its shared by whole building, this didnt effect our stay, also entrance is on Peel street building 2 around the corner from physical address, also dont have access to roof top pool as per photos but there was a nice one on level 8

This is an air bnb with dificult check in process and access from car park. Positive: The key was in a keybox in a car park located across the building, it is a busy road not easy to cross with a baby and a toddler. The access to the apartment from the carpark is not easy at all as you have to go downstairs, not easy access with a pram and suitcases. Negative: I didnt like to have to pay a surcharge of $17 dol for a deposit of $500 also required to be able to do an online check in. It took a week to have the $500 returned. This is not a hotel, or a service apartment. It is an air bnb.

Positive: Location Negative: I had a deeply disappointing experience during my recent stay. The deposit advertised on the website was double what they charged. Even more concerning was the fact that despite over a week passing since my departure, my deposit has yet to be returned. Upon arrival, I discovered that the apartment had been divided into two units, a studio and a two-bedroom apartment. Strangely, the keys provided opened both units, The person staying next door opened my front door. I felt extremely unsafe staying here. The customer service is extremely poor, they expect that you leave the apartment as you found it, or you will be charged a cleaning fee. The check in experience was messy, had to pick up keys from a lock box in a car park across the road. Despite reaching out to the host multiple times to address these concerns via text, I have yet to receive any acknowledgment or resolution. This lack of responsiveness is especially disappointing considering my previous positive experiences with hosts on other platforms like Airbnb. Frankly, I am astounded that such substandard service is tolerated on a platform like Booking.com

Positive: The apartment was clean and a great size. Negative: The pictures for the property are not true to the property. There is no roof top pool that you have access to and you are unable to see the views that it shows. We purchased this property as we thought we could see the NYE fireworks because that is what is shown in the photos. To arrive and find that we could not was beyond disappointing. Also nowhere does it state that the basement parking requires the use of stairs to get to the foyer. This made it extremely difficult to get out luggage to the floor where there were lifts.

Negative: There is only one set of keys. The payment was tricky as it goes through 3rd party.