Cloudview Retreat | LV60+ Luxe Skyhome Experience

A complete disappointment,will never book this apartment again.Meriton yes,but not this privately owned unit. Positive: Close proximity to the Pacific Airshow Negative: Would have been easier if Host had told us that Unit was in the Meriton Hotel on the Esplanade,instead of International Hotel. Collecting the key,was a challenge Returning it was the same. Smelt like a Cat had peed in the lounge area,where adjoining sliding door,had a small table. Seaview,if you put your face,flat on the Window,you could glimpse the shore line. Very unclean.Lady told she was minding it,and then told me the Unit was hers.🤦‍♀️She charged a $160 to clean it,refunded me $80.Should have refunded the whole amount.

Positive: Location and views were beautiful. The apartment had everything we needed for our 10 day stay. We booked this apartment as it was hard to find a 2 bedroom with double beds in each instead of a single in one. Negative: The cleaniess of the property for the price was a disappointment. The rug in the living room could have been changed out instead of being just flipped over. There was a unpleasant smell in the laundry/fridge. However i did bring up 2 unpleasant things at the start of the stay which the manager did reply straight away. Overall the attention to detail/cleaniess let this apatment down. The aircon wasnt working in the 2nd bedroom which was a big deal this time of year.

Great location, nice apartment but disappointing in not sticking to promise or solving the issue. Positive: Great location, well equipped apartment with a beautiful view. Negative: Several doors are banging loudly when it’s windy, neighbours were creative and had a piece of fabric squeezed into their entry door frame. I asked for a second key as we were 4 people and made clear upfront confirming the booking that would be a condition for the apartment being suitable for us. The communication prior was good and it was confirmed we’ll get two but the lockbox had one key. I straight reported the issue and was told the second will be organised ASAP but we never got it or heard back regarding. When following up, I was told it would be investigated but it’s been a week. Offering some sort of financial compensation for the big inconvenience would be appropriate.

Positive: Location and views really beautiful. Host's very good with communication Negative: kitchen not well equipped.

Great location, nice apartment, but wouldn't stay in this apartment again. Positive: The apartment was well located and comfortable. There were two bathrooms and laundry facilities as well as a very reasonable kitchen area. Negative: Having booked and paid in advance for the accomodation through bookings.com I subsequently received a text from the apartment manager asking for bank account and personal details to arrange some sort of security bond. It looked like a scam text so I responded and asked for any communications to be sent via the bookings.com app. Most of the subsequent communications from the apartment manager were deleted by bookings.com. I have never come across this sort of thing before and found the process quite onerous and futile. The apartment is in a huge high rise complex with a management company that overseas rentals for a substantial fee to owners. This owner clearly has chosen to try and improve the finacial viability of the property by not using the usual management. To an extent I understand this, but it is important to know what the downstream effects are to tenants. 1. Key collection from a random shop 400 metres away. 2. No onsite parking 3. Only one key fob provided for a 66th floor apartment requiring key fob for any lift access - so constantly having to send someone down to allow other members of the party to return to apartment - terrific when your 20 year old gets back at 1:00 am 4. No option to hold bags at reception (problematic with a 10:00 am checkout) 5. Our request for a late checkout (the road outside the complex was 100% blocked during the GC marathon until 11:45 am) was met with a prefab negative response. 6. When dropping key fob off I was asked to photo the fob going into the keylock at a random location - seriously?