Cloudview Retreat | Luxe Skyhome Experience

Positive: The views. Negative: Very difficult locating correct lock boxes from approx 100 others. No idea whick box to look for. Had the password but not which box it was to key in password. Also correct address and name of accommodation was different from that advertised causing much stress and confusion. I hope this comment will help others .

Positive: The view from 66th flour. Negative: Cant use amentities after checkout.

Excellent Positive: Location was great...very clean apartment and modern Negative: The AC in the main bedroom was not working - but we did get a late check out as compensation

Fabulous 2 day stay in luxurious accomodation. Positive: Location amazing. Views incredible. Fabulous pools and gym. Luxurious accomodation and very stylish. Negative: Air con in one bedroom not working ( we were informed of this prior to arrival). No teaspoons and only 1 fork but otherwise very well equipped.

The 3 day stay was very stressful, unsafe Unit (with manhole), and linen was soiled and dirty. Not happy Bookings.com! Positive: LOCATION Negative: I was not aware that I had booked a B&B. Very poor communication from the letting company, along with appalling directions & location. We spent 1.5 hours walking around 2 blocks in Surfers Paradise trying to locate shop to collect key, then I text them asking if building name was Meriton & they kept responding back with just a number, which was not the number listed on the outside of the building. Unit was very hot & stuffy, as air condoning Unit was not turned on. No teaspoons in the kitchen. Blind in main bed would not pull down. The Doona on main bed was very soiled and not hygienic to sleep on. Linen was of pool quality. The Man hole was open in the wardrobe and I was unable to close this off, as it was too far out of my reach, consequently I was concerned that someone may crawl through & steal my electrical appliances. The benchtop in the kitchen was very soiled also and looked like had never been cleaned. I had to pay a $160 cleaning fee, which I feel should be reimbursed back to me, as this Unit was not clean when we entered and as I said the linen in the main bedroom was of very poor quality and the soiled Doona was just sickening to look at. Also the Air conditioning kept cutting out and my daughter had to keep turning it back on. It was a very hot couple of days, at that time.