Cloudview Retreat | Luxe Skyhome Experience

Negative: Keys are 2 blocks away so you have to drag all your bags for 2 blocks checking in & check out which takes at least 15 mins each way once you even find where they are, as the instructions are very confusing i wasted over an hour trying to find the keys & going to the wrong convenience store, the check in is all ready really late 3pm check, by the time i eventually found the keys & got inside the room it was after 4.30 pm and i was exhausted, this spoiled the first afternoon. There are was no ice trays in the room so i then had to drag a bag of ice from a 7/11 2 blocks away in order to have a cold drink and enjoy the view, but it was almost 6.30 pm at this point. I had to use the apartment alone even though it was supposed to be with my parter and her 5 year old as i accidentally booked the wrong date, i tried to change the date with in 24 hours of making the booking to a date that was available on the calendar however the owners, against booking.com 's recommendation refused to change the date so i had to travel alone which was a complete waste of the hotel room which had 2 bedrooms my partner and her daughter missed out entirely as i couldn't afford to rebook again and take 2 weeks off, so they were extremely disappointed, i also had my teams christmas party booked which i had to cancel due to the mistake i made booking the wrong week. I travel full time for a living, this was by far my worst experience after 10 years in the travel industry, i would not recommend this place to any one, it is over priced , poorly equiped, uncomfortable and run by 2 of the worst human beings alive. The cleaners also arrived at 9.45 am kicking me out early, which considering they have a 3 pm check in is ridiculous, the next hotel i stayed at let me check in by 11.30 am, these guys are simply taking the piss and should be kicked off booking.com as far as i'm concerned, do you your self a favour & avoid this place at all costs.

Enjoyed the views and was a comfortable stay , pool and spa outdoors were clean and enjoyable . Positive: Clean and good amenities Negative: Nothing , property was lovely

Amazing views Positive: Amazing views. Great apartment. I would highly recommend and stay here again. Negative: It was a lovely place but if I had to pick anything to improve, it would be a better clean.

Positive: Location, Communication, Clean would stay again loved it !! Negative: It was great only bonus would be Beach towels. But honestly thats minor its a great spot

Loved it! And when next we visit, I know where to come! Positive: Fantastic location, just across the road from beach. Apartment was immaculate and the views were just INCREDIBLE!!! Negative: Nothing. Only 1 suggestion would be to have a bedside light in second bedroom.