Cloudview Retreat | LV60+ Luxe Skyhome Experience

Great location, nice apartment but disappointing in not sticking to promise or solving the issue. Positive: Great location, well equipped apartment with a beautiful view. Negative: Several doors are banging loudly when it’s windy, neighbours were creative and had a piece of fabric squeezed into their entry door frame. I asked for a second key as we were 4 people and made clear upfront confirming the booking that would be a condition for the apartment being suitable for us. The communication prior was good and it was confirmed we’ll get two but the lockbox had one key. I straight reported the issue and was told the second will be organised ASAP but we never got it or heard back regarding. When following up, I was told it would be investigated but it’s been a week. Offering some sort of financial compensation for the big inconvenience would be appropriate.

Positive: Location and views really beautiful. Host's very good with communication Negative: kitchen not well equipped.

Great location, nice apartment, but wouldn't stay in this apartment again. Positive: The apartment was well located and comfortable. There were two bathrooms and laundry facilities as well as a very reasonable kitchen area. Negative: Having booked and paid in advance for the accomodation through bookings.com I subsequently received a text from the apartment manager asking for bank account and personal details to arrange some sort of security bond. It looked like a scam text so I responded and asked for any communications to be sent via the bookings.com app. Most of the subsequent communications from the apartment manager were deleted by bookings.com. I have never come across this sort of thing before and found the process quite onerous and futile. The apartment is in a huge high rise complex with a management company that overseas rentals for a substantial fee to owners. This owner clearly has chosen to try and improve the finacial viability of the property by not using the usual management. To an extent I understand this, but it is important to know what the downstream effects are to tenants. 1. Key collection from a random shop 400 metres away. 2. No onsite parking 3. Only one key fob provided for a 66th floor apartment requiring key fob for any lift access - so constantly having to send someone down to allow other members of the party to return to apartment - terrific when your 20 year old gets back at 1:00 am 4. No option to hold bags at reception (problematic with a 10:00 am checkout) 5. Our request for a late checkout (the road outside the complex was 100% blocked during the GC marathon until 11:45 am) was met with a prefab negative response. 6. When dropping key fob off I was asked to photo the fob going into the keylock at a random location - seriously?

Positive: The views. Negative: Very difficult locating correct lock boxes from approx 100 others. No idea whick box to look for. Had the password but not which box it was to key in password. Also correct address and name of accommodation was different from that advertised causing much stress and confusion. I hope this comment will help others .

Positive: The view from 66th flour. Negative: Cant use amentities after checkout.