Spectacular Waterview! 2BR Surfers Paradise F/R Parking

Disappointing Positive: The apartment is very close to shops and transport Negative: Apartment is not clean. Stains all over carpet, blood on rug, dust in every corner. Mould in shower and on toilet paper. Door to bedroom doesn’t close. Windows filthy. Rug that’s a tripping hazard folded under bed. Grease mark on sheets , makeup and lipstick on doona and pillows . The toaster tripped the switch which I messaged owner, back and forth just got too hard. Found items left by previous guests Wifi information is incorrect.

Wouldn’t recommend it Positive: The location was good. Negative: Communication was appalling. There’s multiple problems with the apartment including a door not being able to be closed broken furniture and rugs that are trip hazards. The floors have stains as well as the lounges. When we notified the owner they weren’t really interested in doing much to support us. They also did not mention that the key pick up is a seven minute journey away from the apartment.

If they owners address the needs of the property it would be ok, otherwise wouldn't go back :( Positive: Location was great, we have stayed at this same location (not the same property) on many, many times before Negative: Property had not been looked after at all. Had not been cleaned, other tenants hair and eye lashes on the ground in multiple locations, Carpet stains & Rips everywhere Mould in the bathroom and also on the underside of the kitchen table. Many cockroaches running around everywhere, including in the couch Internet was a dongle internet and not proper internet, so you couldn't get good internet access when needed. Coffee table broken as well as pot plant holder broken, missing / broken light bulbs everywhere. No exhaust vent open in the bathroom (it has been shut tight for some weird reason) Rangehood broken where it was slightly hanging down so it would keep on turning back on thinking it was pulled out. Main bed room mattress was extremely hard (unlike the nicer mattress in the 2nd room) they also don't give you a 2nd key (unless you pay for them to deliver it to you) which makes going out difficult. Really sad situation as the property has clearly been left in an un repaired state. We visit surfers paradise 1 to 2 times per year and would have happily come back with the same property had it not been in such a bad state of repair :(. The lady I dealt with who works for this company (letting them know about all of this) was very nice, however I have a feeling the owners were not keen on spending anything to properly address what this property desperately needs. What was also a scam is they tried to charge me a 'credit card surcharge fee' even though they were not the ones charging me directly for the accommodation and you can't complete the check in process without paying this charge (which booking.com said was only going to be a hold fee, which it wasn't as there was a hold fee of $500 aside from this charge). I did finally get this fee back as I directly told the company there should be no such fee.

Good location and the owner seems nice through automated messages, however overall not a great experience. The shower was leaking and various parts of the apartment (e.g. couch, one of the kitchen drawers) were falling apart and need renovation. While the sheets, kitchen and bathroom were clean, there were many stains and marks on carpet and couch that require deep cleaning. Also, providing only one key is highly inconvenient when there are four guests staying in the apartment. The check-in process was unnecessarily confusing. All emails from the booking agency went to spam causing things to be missed and it took calling the company number three different times to find a worker who was actually able to assist.

Very nice Positive: It is a nice and clean location, and the hosts were nice and friendly. The apartment is well-kept. Negative: Just be aware there is one parking spot, maybe a note of where there is paid parking close by. The extra fees for using the booking service they chose to use was an unexpected surprise.