Spectacular Waterview! 2BR Surfers Paradise F/R Parking

If they owners address the needs of the property it would be ok, otherwise wouldn't go back :( Positive: Location was great, we have stayed at this same location (not the same property) on many, many times before Negative: Property had not been looked after at all. Had not been cleaned, other tenants hair and eye lashes on the ground in multiple locations, Carpet stains & Rips everywhere Mould in the bathroom and also on the underside of the kitchen table. Many cockroaches running around everywhere, including in the couch Internet was a dongle internet and not proper internet, so you couldn't get good internet access when needed. Coffee table broken as well as pot plant holder broken, missing / broken light bulbs everywhere. No exhaust vent open in the bathroom (it has been shut tight for some weird reason) Rangehood broken where it was slightly hanging down so it would keep on turning back on thinking it was pulled out. Main bed room mattress was extremely hard (unlike the nicer mattress in the 2nd room) they also don't give you a 2nd key (unless you pay for them to deliver it to you) which makes going out difficult. Really sad situation as the property has clearly been left in an un repaired state. We visit surfers paradise 1 to 2 times per year and would have happily come back with the same property had it not been in such a bad state of repair :(. The lady I dealt with who works for this company (letting them know about all of this) was very nice, however I have a feeling the owners were not keen on spending anything to properly address what this property desperately needs. What was also a scam is they tried to charge me a 'credit card surcharge fee' even though they were not the ones charging me directly for the accommodation and you can't complete the check in process without paying this charge (which booking.com said was only going to be a hold fee, which it wasn't as there was a hold fee of $500 aside from this charge). I did finally get this fee back as I directly told the company there should be no such fee.

Good location and the owner seems nice through automated messages, however overall not a great experience. The shower was leaking and various parts of the apartment (e.g. couch, one of the kitchen drawers) were falling apart and need renovation. While the sheets, kitchen and bathroom were clean, there were many stains and marks on carpet and couch that require deep cleaning. Also, providing only one key is highly inconvenient when there are four guests staying in the apartment. The check-in process was unnecessarily confusing. All emails from the booking agency went to spam causing things to be missed and it took calling the company number three different times to find a worker who was actually able to assist.

Very nice Positive: It is a nice and clean location, and the hosts were nice and friendly. The apartment is well-kept. Negative: Just be aware there is one parking spot, maybe a note of where there is paid parking close by. The extra fees for using the booking service they chose to use was an unexpected surprise.

The OPPOSITE of a stunning apartment - absolutely appalling Positive: The location was close to shops and the beach Negative: Do not stay here. My partner and I arrived for a birthday getaway. We struggled to find the place as there are 3 towers. The arrival instructions were conflicting, with the floor and apartment number differing in their messages. We finally got to the apartment after a nice man who lived in the building helped and escorted us. The apartment: - Main bedroom bed is as hard as a rock. I think jail bed would be more comfortable - 2nd bedroom smelt like vomit. All window latches are calcified and falling apart, so we were unable to crack a window. - carpet needs replacing throughout the whole apartment. We called to complain and we said the place was not sanitary to stay and a health hazard. No offer to do anything. I was told to forward my complaint to a specific email for a refund (I have proof via text this was upon their request). Then 2 days later they are calling me demanding me to send images of my check out. They then claimed they never got my complaint emails and were unaware we left and that ‘they would have done something if they had known’. I went back and forth arguing with them for over a day. I also feel like a lot of their messages were gaslighting me. They refused to give a refund and their main reasoning was because ‘they were not informed’. They then asked me to send all this to ANOTHER email address. It was ridiculous, they were running me around in circles. They then contradicted themselves and admitted they had a ‘recording’ of my phone call. So, how could you not be aware we checked out and asking for a refund??? No refund was given and 0 service given too. Absolute disgrace of a company (BeLocal).

friendly and helpful staff, clean and comfortable apartments Positive: near woolies for groceries and central station