1BR Luxury apt at prime location w/ carpark

Considered a convenient place to stay for us Positive: Location very good , close to all the places/ shops/ bus station/ school/ train stations we had to go to Condiments, glad wrap, baking paper all provided Extra towels all provided at request with no charge Washing machine and dryer works very well Host quick to respond 90% of time and very helpful Less Dusty Apartment than most I have stayed at - as I am allergic to dust Love the smell of the bath gel, shampoo and conditioner Negative: Lots of mentally ill people walking around in West End. The apartment seemed not lived in much and got a bit getting used to The internet very slow. Could have had some plants on the Balcony as it was very concrete feeling. No broom for the verandah. Ironing board very small Sliding doors to verandah don't lock that easily Host has to clearly state that the swimming pool is not available as part of deal/ package

Great unit...lousy check in process that is not guest friendly Positive: Friendly call centre staff. Great unit. Negative: The check in process was convoluted, slow and challenging. As I had travelled all morning, I wasn't checking my phone/emails and then to find out that I the process was time consuming and slow was very frustrating. It took nearly an hour...and I missed a client meeting as a result. The app is not easy to navigate on an iphone as the images don't scroll easily. This could all be make much smoother and simpler for guests who are travelling and working on their phone.

Positive: The room, when I finally got in, was perfect Negative: The palava of wanting images of myself with my ID and then an image of my ID before I could get instructions was very concerning. Also, an extra $300 in case of incidentals, I have been home for over a week and still do not have it back ! The key was in the most ridiculous place you could imagine, with no photos to show where it was. After numerous phone calls to find out where I was supposed to retrieve the key, and having to resend the ID, an hour and a half passed. I was furious. I'm lucky I started this key retrieval at 4 pm and not any later. Never again. The instructions are ambiguous, and I truly thought I had and was being scammed. I did get photos after I had finally got into my room ( key position)

Lovely and comfortable apartment . Well situated in the West End Positive: Lovely apartment . Comfortable and well equipped. Great location Negative: The situation of the key lock box

A lovely place from which to explore West End. Positive: The location was great. The owner/agent was very helpful.