1BR Luxury apt at prime location w/ carpark

Nice place - pity about sorting out the details. Positive: Great location and clean and tidy Negative: Check in was very difficult with a lock box up a private driveway that was very unusual Air con didn’t work and host didn’t try to fix it. Bit tough when it’s 34 degrees outside. I had an accident on last day of stay and looked like we might have to stay in hospital for a couple of days. We tried to extend but they already had another booking - fair enough - so we asked for a late check out and received a reply that said yes but for $59 per hour and a max of two hours. No acknowledgment of the circumstances about the request. Really disappointing attitude to resolving issues and helping out.

Negative: The security key collection was difficult

Negative: This was the single most unprofessional host I have ever experienced in my 50 years of travel. Not once did he answer our calls or sms, and all we wanted to ask if the possibility was there for a 1pm check in. By 13:30pm on Friday afternoon we got our message to let us know that he has cancelled our 4 nights booking, due to “unforeseen circumstances”. As a host you do not find out five minutes before check in that your unit is unfit to accommodate any guest. This place is a total inconvenience, reading other reviews, the “check in” procedures have been a nightmare for a long time! Do yourself a favour and book elsewhere!

Shame about the TERRIBLE checking in process!! Positive: The apartment was very comfortable and clean, but unfortunately, it was spoilt by the terrible experience we had trying to check in. Negative: It took us ONE AND A HALF HOURS to access our apartment after arriving at the building. I had just had cataract surgery and booked 2 nights in a nice clean apartment to relax and recover from surgery. When we arrived at the building, we didn't know our apartment number, and there was no reception, so I called to find out. The woman who answered said I needed to complete an online check-in, which took a while as it involved filling in a lot of info and uploading ID and a selfie (never had to do this before for Booking.com). Then I got a code and a lockbox number to get the key, but it wasn't clear where the lockbox was. Called back and was directed through another online process to a picture of a dusty vacant lot half way up the street where we took ages to find a lockbox, which had the right number and opened with the code, BUT NO KEY!!! She asked me to send her pictures of the lockbox, at which point I lost my patience (now an hour after arriving and a few more phone calls) and insisted that she send someone to the apartment lobby to give us the key. We went back to the building and waited another 20 minutes at least, and then they tried to tell us that we had opened the wrong lockbox (with the number and code they gave us??!!!??), etc, etc, etc. Exactly the opposite of the relaxing experience I needed that day. As if that wasn't enough, before we left, they tried to tell us we had to go back and run around the dusty vacant lot looking for ANOTHER lockbox to return the key!! I refused and told them that their cleaner would have to meet us in the lobby to take the key. I WILL NEVER BOOK ONE OF THEIR APARTMENTS AGAIN.

Positive: It was clean and tidy plus well situated Negative: The key pick up process was difficult as the keys were in a spot extremely difficult to access with vehicles blocking access to lock box. So a fence had to be climbed over into private property to get the keys. As was the the returning of the keys. Ended up having to wait for the cleaner. This process could be much better.