European elegance Casa Getaway @SouthBNE

Great location and very accommodating Positive: Great location! And great sized place for a family of 4. Host was brilliant with communication and very friendly too!

Would stay here again . Positive: Location and very comfortable and clean

Positive: The unit was spacious. Well equipped out. Spotlessly clean. Excellent facilities. Nice view. All rooms are air conditioned. Electronic entry to get in and out. Good location if you're OK to walk to surrounding areas. The garage was bigger than we were advised, so we fitted our RAV 4 hybrid in without any issues. Less mobile people need to know the shower is over the bath, but I believe you can see that in the photos. I have suggested to Olivia to provide a non-slip rubber mat for the bath if any guest needs it. Negative: COMPLEX and Frustrating communication. We booked through booking.com. But it then goes to a 3rd party that requires additional ID other than what you have provided to Booking.com. That made it complex. The host was overseas, so there was a communication barrier. I paid my security deposit, but I kept being asked for it numerous times. I had to make so many phone calls, but it did not fix the problem. There were negative reviews, so I sent messages to the host prior to booking, and she assured me that all those issues had been sorted out. Not so!!!!!. Then my security deposit didn't come through for 10 days. That also took many phone calls where numerous excuses were given. I had to get booking.com to intervene. The unit is lovely, but it wasn't worth the ongoing frustrating issues you have to deal with. .

Lovely apartment in a characterful building - good location! Positive: Such a warm, sunny and charming property which felt homely and comfortable. Great location close to Southbank restaurants, the ferries and across the road from the Mater private and children’s hospitals. Our apartment felt very reminiscent of one we stayed in in Rome. Good value for money and no extra charge for parking. Negative: On a busy road so there is traffic noise. Parking is a challenge during peak times as you must turn off into garages on the footpath. I suggest you park on the street, walk to get the remote in the lockbox and then you can drive straight in. You’ll need help to back out as there are walkers and scooter riders going past. I would rate this property even more highly but for the ridiculous rigamarole around booking and checking out. There is a $500 security deposit and an additional $15 fee (which is not refunded.) You are asked to provide photo ID and then are given access to a guest portal which is full of information some of which was useful but other info is around charges for breaking absolutely everything including the tv, right down to wine glasses. When I mentioned the mould on the bathroom ceiling I was asked to provide photos and I couldn’t be bothered as we were only there for two nights. Incredibly we were asked to provide a photo of the remote back in its lock box to prove we’d returned it!! I left behind a pillow which I mentioned and again was asked if I had a photo of it. It’s such a shame that we felt like we couldn’t be trusted as I’d love to stay there again on our frequent trips to Brisbane. We were also asked to put out the wheelie bins - down a flight of stairs, through a coded entry and out on to the street? No light on the stairs or rail down to the street. This could be a great property. Good communication from the host with heaps of sweet emojis couldn’t quite take away the feeling of a lack of trust. Shame, as it could be wonderful!

Disappointing Negative: The property was easy to find however on entering the property we found it to have some issues at the front gate. The property manager got back to use quickly however the issue was not resolved quick enough and we found excessive mold in the bathroom. Black sporous mold can pose significant health risks and this matter should be resolved. It was not worth the money, and I was very disappointed and would not recommend the property.