One bed Apt at Southbank w/ Rooftop Pool&Carpark

Great apartment and location, but an Air BnB experience. Positive: Location is fantastic. Short stroll to the convention centre, south bank and fish lane. Apartment has a nice view. Nice and quiet. Negative: The check in process. I paid through booking.com and then was required to upload my identification and credit card information to a 3rd party website to get the final check in details, even though I had already paid in full. Had to sit on hold to B.com for an hour to speak to someone. Then had to find the key in the dark, among 100 other lock boxes. At checkout they want a photo of the key being returned but you can’t upload photos. The person’s as very nice, but I didn’t like the process. It created last minute stress.

Positive: The location is great. The room is lovely. Awesome views Negative: The Check-In and Check-out experience is terrible. The lockbox entry needs to be re-thought, as it's hard to find in the dark. We had the same lockbox as someone else, but we're given a different code. It's a real shame because you have a lovely space in a great location.

Horrible condition, level of cleanliness and even worse customer service from the owner. Negative: The condition of this property was completely unacceptable. The room had clearly not been cleaned properly, with hair and debris throughout, and the toilet had a strong sewerage smell. The furniture was in poor condition and felt more like a student dorm than paid accommodation. To make matters worse, the pool, which was a key reason we booked, had been closed for a month for repairs, yet this was not disclosed or updated in the listing. We raised these issues immediately at check-in and requested a refund. While the owner acknowledged the problems, they were extremely difficult to deal with and showed little consideration. We were left in limbo for an extended period, with the owner attempting to charge us for the first night and even for cleaning, despite the state of the room on arrival. Would not recommend.

Wonderful location and very clean Positive: So close to transport and restaurants. Very clean and comfortable Negative: The bed was not a large one so our sleep was not the best.

Positive: The apartment was very clean and all white goods in great condition (exactly lile the pictures). The staff were very helpful with checking in and out. And the location of the apartment was ideal as it was near the main bus stops, the south brisbane train station, and only a 15 minute walk from the CBD. Would highly recommend this place for anyone visiting Brisbane for the first time.