Modern 3BR Riverside APT W/Parking near Shops&Park

Horrible stay Positive: The location Negative: The host accused me of not paying when I arrived & was extremely verbally rude on telephone.. Pivoted claim to requiring a security deposit when I showed proof of full payment 2 weeks prior to booking.com. Later admitted that the security deposit requirement was made only a few hours prior to my arrival, when I was already in flight transit. Extremely hostile attitude verbally. Refused to allow me access until I gave my credit card details (incl security code) & selfie + personal ID document. I felt arm-twisted into last minute agreement, otherwise cannot stay & my full prior payment would have been forfeit. Host did not respond to clarify what constituted 'damage' for security deposit purposes. Host did not clarify when I asked why there was an extra AUD400 charge 2 days into my stay (I was still in residence), but instead suggested that it was an accommodation charge, despite previously acknowledging booking.com had confirmed full payment by me. Pushed responsibility on booking.com for all charge enquiries. Booking.com later confirmed the charge was not for this accommodation, which is what I needed to know. I did not feel secure or comfortable during my stay, and did not dare to use the cooking or washing facilities. I felt treated as an unwanted trespasser, rather than a paying guest. I did not dare to write this review until after cancelling my credit card, after my holiday.

The apartment is in a good location, close to transport, shops and the river for walking. It has three bedrooms, one with ensuite. The apartment was very clean and nicely furnished with comfy beds. The living/dining area is a bit small, especially for 6 people. The kitchen was disappointing. Whilst the appliances are good quality, the cutlery, crockery and utensils could do with checking as when we arrived there were only 3 forks and 4 wine glasses in a place where 6 people are allowed. If you don’t need to cook much, the kitchen is fine, but we would have appreciated more kitchen spares so we didn’t have to put the dishwasher on after each meal. Another key set and fob would have been handy too. There is nowhere to store luggage before or after your stay, but the cleaner kindly allowed us to drop our bags off on arrival. The check out process was odd, having to send a photo to the manager showing the keys had been replaced in the key safe. Our photo did not get through which required more texts…

Host was super helpful and kind, the apartment was beautiful with fantastic features Positive: The view the location the hospitality

Clean home with everything you need for a comfortable stay.

Clean, cool, and accessible place! Positive: It was easy to find the building, find the keys, and easy to enter. Good location, clean, and quiet. Love the balcony view. Very happy to have had the A/C. Negative: Not much. Perhaps bigger or less bouncy beds.